LEGAL & POLICIES
FULL DELIVERY POLICY
FROM CREATION TO CHRIST
INNOVATEX SOLUTIONS LTD
Delivery Policy
Last updated: 2 November 2026
Thank you for choosing From Creation to Christ. We want your puzzle to arrive safely and in excellent condition.
This policy explains where we deliver, our shipping charges, estimated delivery times and what to do if something goes wrong.
1. Delivery Locations
We currently deliver to addresses within the United Kingdom only.
International delivery is not available at this time.
2. Delivery Charges
Our standard UK delivery charge for a single From Creation to Christ puzzle is £3.99.
Delivery charges for orders containing multiple puzzles may vary depending on quantity, parcel weight and packaging requirements.
The applicable delivery charge will be clearly displayed during checkout before you confirm payment.
3. Order Processing and Dispatch
Orders are processed once payment has been successfully received.
Where an item is in stock, we aim to prepare it for dispatch promptly.
If an item is available for pre-order or has not yet arrived in stock, the expected dispatch or delivery timeframe will be communicated before the order is placed.
4. Estimated Delivery Times
Once dispatched, standard UK delivery is estimated to take 3–5 business days, subject to the delivery service used.
Business days exclude weekends and UK bank holidays.
Delivery estimates are not guaranteed. Any delivery commitments agreed with you at checkout will be honoured in accordance with your statutory rights.
5. Order Confirmation and Tracking
After completing your purchase, you will receive an order confirmation at the email address provided during checkout.
Where tracking is available, we will provide the relevant tracking information when your order is dispatched.
6. Delayed or Missing Deliveries
Although we aim to deliver within the stated timeframe, occasional delays can occur.
If your order has not arrived within the expected delivery period, please contact us at support@andrewaboim.com.
We will investigate the issue with the delivery provider and work towards an appropriate resolution.
Unless a different delivery period has been agreed with you, we will deliver your order without undue delay and within 30 days of your purchase, in accordance with applicable UK consumer law.
7. Damaged or Incorrect Deliveries
We carefully package our puzzles to protect them during transit.
If your puzzle arrives damaged, incomplete or different from what you ordered, please contact us at support@andrewaboim.com, ideally including your order reference and photographs of the issue.
We will assess the problem and arrange an appropriate remedy in accordance with your statutory consumer rights.
8. Delivery Address Accuracy
Please ensure that the delivery address you enter at checkout is complete and accurate.
If you notice an error after placing your order, contact us as soon as possible. We will try to correct the address before dispatch, although changes cannot always be guaranteed once an order has been handed to the delivery provider.
9. Contact Us
For any questions concerning delivery, please contact:
Email: support@andrewaboim.com
Website: https://andrewaboim.com
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